Help & Information
Memberships
You can cancel your membership at any time by logging into your account via the SimplyBook system here and clicking the “Cancel Renewal” button. If you do not see this button then your renewal has already been cancelled.
Yes, you will receive an automated email notifying you of your renewal approx. 2 days prior to renewal date. The email will come from Stone Rock Lodge <NO-REPLY@simplybook.me> Â –Â please check your inbox, folders and junk. However, it is always a good idea to make a note of your renewal date when purchasing a plan.
Yes, if you were one of the first to sign up to our membership who took out our limited time deal of £1 for your first year then your membership will renew at the price sent to you in your renewal reminder.
We have since introduced a number of memberships suited to all budgets. If you feel that your renewal is hard to afford right now, you can choose a lower tier that better suits you by cancelling your active membership and resubscribing to another tier. All of our current tiers can be found here.
Please use the ‘Remind Password’ link and enter the email address associated with your account to receive a link to reset your password. The email will come from Stone Rock Lodge <NO-REPLY@simplybook.me> Â –Â please check your inbox, folders and junk.
Hotel Information
Booking & Policies
Cancellations must be made 72 hours before arrival to avoid charges if booked directly, if through a external site please see your booking policy.
Modifications can be made by contacting us directly, subject to availability and terms.
We accept Visa, Mastercard, American Express, and cash.
Yes, we have a Stone Rock Lodge rewards club, so for guests who book directly and stay with us they will receive special discounts and facilities.
General Hotel Information
Yes, complimentary Wi-Fi is available throughout the property.
We are pet-friendly, with a surcharge of £20 per pet per night. Maximum of 2 pets per room and subject to availability as we only have a handful of pet friendly rooms.
Yes, our property is accessible, we offer 2 ground floor rooms. If you require any additional information regarding individual needs please call our team from 4pm every day.
We have an award-winning pizzeria onsite which you can book directly through our website, open every day 4pm – 9pm.
Yes, a continental breakfast is included in the room rate.
Parking
Unfortunately we don’t have onsite parking due to being in the centre of Chepstow but we do have plenty of public car park options.
- Nelson Street car park (directly opposite us, 4 hour maximum stay – free from 6pm till 8am overnight
- The Castle car park and The Drill Hall car park, both of these are less than a 5min walk from us and they are both long stays.
- We are also a 5- 7minute walk from both the bus station and train station allowing you full access to all transportation options.
Nelson Street car park is £3 for 4 hours (Short stay only).
The Castle car park is £7 for 24 hours.
The Drill Hall car park £2 for 24 hours or options up to 7 days stays.
Check-in & Check-out
Check-in is available from 4:00 PM to 9:00 PM on weekdays, and from 1:00 PM to 9:00 PM on weekends (Saturday and Sunday).
Early or late check-ins may be possible upon prior arrangement and subject to availability. Please contact us at least 48 hours in advance to make arrangements. Additional fees may apply.
Check-out is at 10:00 AM. Late check-out may be available upon request, subject to availability.
Guests arriving after 9:00 PM must notify us in advance to arrange a self-check-in option if available.